Refund Policy

1. Eligibility for Refunds

• 1.1 Course Purchase Refunds:
  • Users are eligible for a refund if the request is made within 14 days from the date of purchase.
  • Refunds are not applicable if the user has accessed more than 20% of the course content or if any downloadable material has been accessed.
• 1.2 Subscription Refunds:
  • Users who purchase a subscription plan can request a refund within 7 days of the initial purchase.
  • Refunds for subscription renewals are not permitted after the renewal date unless explicitly stated otherwise.
• 1.3 Bundle Purchase Refunds:
  • Refunds for bundles (multiple courses purchased together) follow the same eligibility criteria as individual courses.

2. Non-Refundable Situations

• 2.1 Promotional Offers:
  • Courses or subscriptions purchased during special promotions or sales are non-refundable.
• 2.2 User Violations:
  • Refunds will not be issued to users who violate our terms of service or acceptable use policy.
• 2.3 Technical Issues:
  • Refunds will not be provided for technical issues that can be resolved through our support services.

3. Requesting a Refund

• 3.1 How to Request:
  • To request a refund, users must contact our support team at [email protected] with their purchase details and reason for the refund.
• 3.2 Refund Processing Time:
  • Refund requests will be reviewed and processed within 5-7 business days.
  • Approved refunds will be issued to the original payment method used at the time of purchase.
• 3.3 Contact Information:
  • Users can reach our support team via email at [email protected] or through our support portal at https://mrcpsyndrome.co.uk/contact-us.

4. Additional Information

• 4.1 Refund Amount:
  • The refund amount will be equal to the amount paid at the time of purchase, minus any applicable fees.
• 4.2 Partial Refunds:
  • In cases where users are eligible for a partial refund (such as accessing a portion of the course), the amount refunded will be prorated based on the content accessed.
• 4.3 Changes to the Refund Policy:
  • MRCP Syndrome reserves the right to modify this refund policy at any time. Users will be notified of significant changes via email or through the platform.

5. Contact Us

For any questions or concerns regarding our refund policy, please contact us at:

MRCP Syndrome
321-323 High Road, Chadwell Heath,
Essex RM6 6AX. UK
[email protected]
+44 7462 240797