MRCP Syndrome - Refund Policy

 

 

At MRCP Syndrome, we strive to provide high-quality medical education for doctors preparing for the MRCP exam. However, we understand that circumstances may require a refund, here’s how our refund policy works:

 

 

1. Eligibility for Refunds

 

1.1 Complete Course Module Subscriptions Refunds:

 

• Users may request a refund within 28 days from the date of purchase.
• Refunds are not applicable if more than 20% of the course content has been accessed or if any downloadable materials have been used.
• Refunds are not applicable if more than one month has elapsed since purchase.
• Eligible refund amounts:

• 80% refund if the request is made within 14 days.
• 50% refund if the request is made within 28 days.

 

1.2 Combined Course Module Subscriptions Refunds:

 

• Users may request a refund within 14 days of the initial purchase.
• Refunds are not applicable if more than 20% of the course content has been accessed or if any downloadable materials have been used.
• Refunds are not applicable if more than 14 days have elapsed since purchase.
• Eligible refund amounts:

• 80% refund if the request is made within 7 days.
• 50% refund if the request is made within 14 days.

 

1.3 Single Course Module Subscriptions Refunds:

 

• Users may request a refund within 3 days of the initial purchase.
• Refunds are not applicable if more than 20% of the course content has been accessed or if any downloadable materials have been used.
• Refunds are not applicable if more than 7 days have elapsed since purchase.
• Eligible refund amounts:

• 80% refund if the request is made within 1 day.
• 50% refund if the request is made within 3 days.

 

2. Non-Refundable Situations

 

Refunds will not be provided in the following cases:

 

2.1 Promotional Offers:

 

• Courses or subscriptions purchased during promotional sales or discounts are non-refundable.

 

2.2 User Violations:

 

• Refunds will not be issued if the user violates our Terms of Service or Acceptable Use Policy.

 

2.3 Technical Issues:

 

• Refunds will not be granted for technical issues that can be resolved through our support team.

 

2.4 Non-compliance with KYC Verification:

 

• Failure to comply with KYC verification requirements will disqualify users from eligibility for a refund.

 

 

3. Requesting a Refund

 

3.1 How to Request a Refund:

 

• Users must submit a refund request via email to [email protected] along with purchase details, a valid reason, and a copy of their purchase receipt (if available).
• Users must complete the Refund Request Form (link provided on the website) to submit the refund request

 

3.2 Refund Processing Time:

 

• Refund requests will be reviewed and processed within 5-7 business days.
• Refunds will be processed to the original payment method used during purchase.

 

3.3 Contact Information:

 

• For assistance, you can reach our support team via email at [email protected] or through our support portal at:
  https://mrcpsyndrome.co.uk/contact-us
• Alternatively, you can contact us via WhatsApp:

• WhatsApp Direct Link: https://wa.link/mrcpsyndrome
• WhatsApp Manual Contact: +44 7462 240797

 

 

4. Additional Information

 

4.1 Refund Amount:

 

• The amount refunded will be as per the details stated in Clause 1.

 

4.2 Partial Refunds:

 

• For partial refunds (e.g., accessed content), the refund will be prorated based on the content accessed.

 

4.3 Policy Changes:

 

• MRCP Syndrome reserves the right to modify this refund policy at any time.
• Users will be notified of significant changes via email, while minor updates may not require notification.
• Users are encouraged to review this policy periodically.

 

 

5. Temporary Course Hold

 

• Users with valid reasons may request a temporary course hold via the Temporary Course Hold Request Form (available on the website).
• Requests will be reviewed, and if valid, they will be processed and notified via email within 5-7 business days.
• The request is not applicable if less than one month remains on the subscription.
• Users must submit another application to reactivate their course via the Subscription Restart Request Form.
• Once approved, the subscription will be reactivated within 1-3 business days and will remain valid for the remaining duration from the time of approval.

 

 

6. Exceptional Situations

 

• Account Sharing or Selling: Users are strictly prohibited from sharing or selling their subscriptions, as this violates our terms.

 

• Subscription Transfer:

 

§  In exceptional cases, if a user no longer wishes to pursue the MRCP journey and wants to transfer the subscription to a friend or colleague (must be a new user), they may do so under our direct supervision.

§  The new user must first sign up on our website before the transfer request.

§  The original user must apply for subscription transfer via the designated Subscription Transfer Request Form (available on the website).

§  Once approved, the subscription will be transferred to the new user for the remaining duration.

§  The original user’s account will be disabled permanently.

 

 

7. Contact Us

 

For further inquiries regarding this refund policy, please contact us at:

 

MRCP Syndrome Limited
321-323 High Road, Chadwell Heath, Essex, RM6 6AX, United Kingdom

§  Email: [email protected]

§  Alternatively, you can contact us via WhatsApp:

• WhatsApp Direct Link: https://wa.link/mrcpsyndrome
• WhatsApp Manual Contact: +44 7462 240797

 

 

By purchasing any course on MRCP Syndrome, you acknowledge and agree to the terms and conditions laid out in this refund policy and our privacy policy.