MRCP Syndrome - Refund Policy

 

 

At MRCP Syndrome, we strive to provide high-quality medical education for doctors preparing for the MRCP exam. However, we understand that circumstances may require a refund, here’s how our refund policy works:

 

 

1. Eligibility for Refunds

 

1.1 Complete Course Module Subscriptions Refunds:

 

• Users may request a refund within 28 days from the date of purchase.
• Refunds are not applicable if more than 20% of the course content has been accessed or if any downloadable materials have been used.
• Refunds are not applicable if more than one month has elapsed since purchase.
• Eligible refund amounts:

• 80% refund if the request is made within 14 days.
• 50% refund if the request is made within 28 days.

 

1.2 Combined Course Module Subscriptions Refunds:

 

• Users may request a refund within 14 days of the initial purchase.
• Refunds are not applicable if more than 20% of the course content has been accessed or if any downloadable materials have been used.
• Refunds are not applicable if more than 14 days have elapsed since purchase.
• Eligible refund amounts:

• 80% refund if the request is made within 7 days.
• 50% refund if the request is made within 14 days.

 

1.3 Single Course Module Subscriptions Refunds:

 

• Users may request a refund within 3 days of the initial purchase.
• Refunds are not applicable if more than 20% of the course content has been accessed or if any downloadable materials have been used.
• Refunds are not applicable if more than 7 days have elapsed since purchase.
• Eligible refund amounts:

• 80% refund if the request is made within 1 day.
• 50% refund if the request is made within 3 days.

 

2. Non-Refundable Situations

 

Refunds will not be provided in the following cases:

 

2.1 Promotional Offers:

 

• Courses or subscriptions purchased during promotional sales or discounts are non-refundable.

 

2.2 User Violations:

 

• Refunds will not be issued if the user violates our Terms of Service or Acceptable Use Policy.

 

2.3 Technical Issues:

 

• Refunds will not be granted for technical issues that can be resolved through our support team.

 

2.4 Non-compliance with KYC Verification:

 

• Failure to comply with KYC verification requirements will disqualify users from eligibility for a refund.

 

 

3. Requesting a Refund

 

3.1 How to Request a Refund:

 

• Users must submit a refund request via email to [email protected] along with purchase details, a valid reason, and a copy of their purchase receipt (if available).
• Users must complete the Refund Request Form (link provided on the website) to submit the refund request

 

3.2 Refund Processing Time:

 

• Refund requests will be reviewed and processed within 5-7 business days.
• Refunds will be processed to the original payment method used during purchase.

 

3.3 Contact Information:

 

• For assistance, you can reach our support team via email at [email protected] or through our support portal at:
  https://mrcpsyndrome.co.uk/contact-us
• Alternatively, you can contact us via WhatsApp:

• WhatsApp Direct Link: https://wa.link/mrcpsyndrome
• WhatsApp Manual Contact: +44 7462 240797

 

 

4. Additional Information

 

4.1 Refund Amount:

 

• The amount refunded will be as per the details stated in Clause 1.

 

4.2 Partial Refunds:

 

• For partial refunds (e.g., accessed content), the refund will be prorated based on the content accessed.

 

4.3 Policy Changes:

 

• MRCP Syndrome reserves the right to modify this refund policy at any time.
• Users will be notified of significant changes via email, while minor updates may not require notification.
• Users are encouraged to review this policy periodically.

 

 

5. Temporary Course Hold

 

• Users with valid reasons may request a temporary course hold via the Temporary Course Hold Request Form (available on the website).
• Requests will be reviewed, and if valid, they will be processed and notified via email within 5-7 business days.
• The request is not applicable if less than one month remains on the subscription.
• Users must submit another application to reactivate their course via the Subscription Restart Request Form.
• Once approved, the subscription will be reactivated within 1-3 business days and will remain valid for the remaining duration from the time of approval.

 

 

6. Exceptional Situations

 

• Account Sharing or Selling: Users are strictly prohibited from sharing or selling their subscriptions, as this violates our terms.

 

• Subscription Transfer:

 

§  In exceptional cases, if a user no longer wishes to pursue the MRCP journey and wants to transfer the subscription to a friend or colleague (must be a new user), they may do so under our direct supervision.

§  The new user must first sign up on our website before the transfer request.

§  The original user must apply for subscription transfer via the designated Subscription Transfer Request Form (available on the website).

§  Once approved, the subscription will be transferred to the new user for the remaining duration.

§  The original user’s account will be disabled permanently.

 

 

7. Contact Us

 

For further inquiries regarding this refund policy, please contact us at:

 

MRCP Syndrome Limited
321-323 High Road, Chadwell Heath, Essex, RM6 6AX, United Kingdom

§  Email: [email protected]

§  Alternatively, you can contact us via WhatsApp:

• WhatsApp Direct Link: https://wa.link/mrcpsyndrome
• WhatsApp Manual Contact: +44 7462 240797

 

 

By purchasing any course on MRCP Syndrome, you acknowledge and agree to the terms and conditions laid out in this refund policy and our privacy policy

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MRCP Syndrome - Refund Request Form

 

 

 

User Information:

 

Full Name: (Required)
(Text Field) [Enter your full name]

Email Address: (Required)
(Text Field) [Enter your email address used for the purchase]

Phone Number: (Required)
(Text Field) [Enter your phone number]

WhatsApp Number: (Required)
(Text Field) [Enter your WhatsApp number]

 

MRCP Syndrome Account ID (Optional – Text Field)

 

 

Purchase Details:

 

Course Name / Module Purchased:
(Dropdown: Select from available courses like MRCP UK or Ireland, 1 or 2)

Subscription Type (Dropdown: Complete Course / Combined Course / Single course module…. Then their subtype + Duration / Package name]

Date of Purchase:
(Date Picker) [Enter the date you made the purchase]

Transaction ID / Order Number (if applicable):
[Enter the order number or transaction ID, if available]

 

 

Refund Eligibility Criteria:

(Users must confirm eligibility before proceeding)

• Have you accessed more than 20% of the course content? (Yes/No – Radio Button)
• Have you downloaded any course materials? (Yes/No – Radio Button)
• How many days have passed since purchase? (Dropdown: 1-3 Days / 4-7 Days / 8-14 Days / 15-28 Days / More than 28 Days)

 

 

 

 

Reason for Refund Request: (Required – Text Area for user to describe the reason in detail)
[Select or describe your reason for requesting the refund]

• I no longer wish to continue the course (explain below)
• I encountered technical issues (explain below)
• The course didn’t meet my expectations (explain below)
• Other (please specify)

 

 

Details of Issue (if applicable):

[Describe any issues that led to your refund request, such as technical issues or dissatisfaction with course content.]

 

 

Upload Supporting Documents (if applicable): (File Upload – PDFs, Images, or Screenshots allowed)

 

 

Percentage of Course Content Accessed:

[Enter the percentage of the course you have accessed (if applicable).]

 

 

Confirmation of Terms & Declaration: (Checkbox – Required to Proceed)

[Checkbox] ‘’I confirm that I have read and understood MRCP Syndrome's refund policy and acknowledge that my request complies with the eligibility criteria.’’

[Checkbox] ‘’I confirm that I have not accessed more than 20% of the course content and have not used any downloadable materials.’’

 

[Checkbox] ‘’I acknowledge that if I do not meet the refund eligibility criteria, my request will be declined.’’

 

 

Additional Comments (optional):

[Enter any additional comments or explanations for your refund request.]

 

 

Submit Button:

 

[Submit Request] (Once submitted, users should receive an acknowledgment email with a reference number.)

 

Key Elements to Include in the Refund Request Form:   Personal Details: Full name, email address, and phone number (optional) to ensure proper identification. Course Details: Information about the course purchased (name, date, order number) to make it easy to locate the purchase in your records. Refund Reason: A section where users can either select from common reasons or provide a detailed explanation for requesting a refund. Course Content Accessed: It’s important for users to indicate how much of the course they’ve accessed to comply with refund eligibility rules. Confirmation of Terms: A checkbox confirming the user has read and agrees to the refund policy and eligibility requirements. Additional Comments: A space for users to elaborate on any issues not covered by predefined reasons.

 

MRCP Syndrome - Temporary Course Hold Request Form

 

 

Section 1: User Information

 

·       Full Name: (Text Field)

·       Email Address: (Email Field)

·       Phone Number: (Text Field)

·       WhatsApp Number: (Text Field)

·       User ID: (Text Field) (If applicable)

·       Purchase Details:

Course Name / Module Purchased
(Dropdown: Select from available courses like MRCP UK or Ireland, 1 or 2)

Subscription Type (Dropdown: Complete Course / Combined Course / Single course module…. Then their subtype + Duration / Package name]

·       Subscription Start Date: (Date Picker)

·       Subscription End Date: (Date Picker)

·       Transaction ID / Order Number (if applicable):
[Enter the order number or transaction ID, if available]

 

Section 2: Request Details

 

·       Reason for Temporary Hold: (Dropdown Menu)

§  Medical Reasons

§  Personal Emergency

§  Work-Related Commitments

§  Financial Constraints

§  Other (Specify)

·       Supporting Documents Upload: (File Upload - Optional)

·       Requested Hold Start Date: (Date Picker)

·       Requested Hold End Date: (Date Picker)

 

Section 3: Acknowledgment & Agreement

 

·       Confirmation of Terms:

(Checkbox) "I confirm that I have read and understood the Temporary Course Hold Policy. I acknowledge that my subscription will be paused and can only be reactivated upon submitting a Subscription Restart Request."

[Checkbox] ‘’I confirm that I understand the course hold request is not applicable if less than one month remains in my subscription.’’

·       User Signature: (E-Signature Field) [Not mandatory]

·       Date of Submission: (Auto-generated Timestamp)

 

Section 4: Submission

 

·       Submit Button (Upon submission, user receives an automated confirmation email with a tracking ID.)

 

 

[Note: Processing takes 5-7 business days. Users will be notified via email upon approval or if additional information is required. Upon approval, the course will be held for a maximum period and will be reactivated once the user submits a Subscription Restart Request Form.]

MRCP Syndrome - Subscription Restart Request Form

 

 

Section 1: User Information

 

• Full Name: (Text Field)
• Email Address: (Email Field)
• Phone Number: (Text Field)
• WhatsApp Number: (Text Field)
• User ID: (Text Field) (If applicable)

·       Purchase Details:

Course Name / Module Purchased
(Dropdown: Select from available courses like MRCP UK or Ireland, 1 or 2)

Subscription Type (Dropdown: Complete Course / Combined Course / Single course module…. Then their subtype + Duration / Package name]

·       Subscription Start Date: (Date Picker)

·       Subscription End Date: (Date Picker)

·       Transaction ID / Order Number (if applicable):
[Enter the order number or transaction ID, if available]

 

Section 2: Restart Request Details

 

• Reason for Restart Request: (Text Field) (Why are you requesting to restart your course?)
  (Examples: Resume after hold period, unable to continue earlier, etc.)
• Requested Restart Date: (Date Picker) (Select the date you would like your subscription to be reactivated)
• Are there any changes to the course/modules you want to request? (Checkbox)
• Yes
• No
  If "Yes" selected, please specify the changes: (Text Field) (Optional)

 

Section 3: Acknowledgment & Agreement

 

• Confirmation of Terms:

• (Checkbox) "I confirm that I have read and understood the Subscription Restart Policy. I acknowledge that my course will be restarted from the approved restart date and remain valid for the remaining duration of my original subscription."
• (Checkbox) "I confirm that my course was on hold for the requested period and I understand that I must follow the Subscription Restart process to resume my course."
• (Checkbox) " I confirm that once my course is restarted, the hold period cannot be extended further.’’

 

• User Signature: (E-Signature Field) (Optional)
• Date of Submission: (Auto-generated Timestamp)

 

Section 4: Submission

 

• Submit Button (Upon submission, the user will receive an automated confirmation email with a tracking ID.)

 

 

[Note: Processing takes 1-3 business days. Users will be notified via email upon approval, or if additional information is required. Upon approval, the course will be reactivated for the remaining period as per the original subscription.]

 

 

MRCP Syndrome - Subscription Transfer Request Form

 

 

 

Instructions: Please complete the following form to request a subscription transfer. This request must be made by the original account holder. The new user must first sign up on MRCP Syndrome Website before submitting this request.

 

 

Original User Details:

 

Original User's Full Name:
[Enter your full name]

 

Original User's Email Address:
[Enter your email address used for the course purchase]

 

Original User's Phone Number:
[Enter your phone number]

 

Original User's WhatsApp Number:
[Enter your WhatsApp number]

 

Course Name / Module Being Transferred:

Course Name / Module Purchased
(Dropdown: Select from available courses like MRCP UK or Ireland, 1 or 2)

Subscription Type

(Dropdown: Complete Course / Combined Course / Single course module…. Then their subtype + Duration / Package name]

 

Original Subscription Start Date: (Date Picker)
[Enter the start date of the course subscription]

 

Original Subscription End Date: (Date Picker)
[Enter the end date of the course subscription]

 

Reason for Transfer: (Text Area)

 

[Provide a brief explanation of why you want to transfer your subscription. (e.g., no longer pursuing MRCP journey, change in career path, etc.)]

New User Details:

 

New User's Full Name:
[Enter the full name of the person to whom the subscription is being transferred]

 

New User's Email Address:
[Enter the email address of the new user registered on the MRCP Syndrome platform]

 

New User's Phone Number:
[Enter the phone number of the new user]

 

New User's WhatsApp Number:
[Enter the WhatsApp number of the new user]

 

Confirmation of Terms, Acknowledgment & Consent:

 

(Checkbox) ‘’I confirm that I am the original subscriber and agree to transfer my subscription to the new user mentioned above.’’
[Checkbox] ‘’I confirm that I have read and understood the MRCP Syndrome Subscription Transfer Policy and acknowledge that my request complies with the conditions.’’
[Checkbox] ‘’I confirm that the new user is registered on the MRCP Syndrome platform (or will complete registration before the transfer).’’

(Checkbox) ‘’The new user acknowledges that they accept the transferred subscription and agree to abide by the MRCP Syndrome Terms of Service.’’
[Checkbox] ‘’I understand that once the transfer is complete, my original account will be disabled permanently.’’

 

Additional Comments (optional):
[Enter any additional information or special requests regarding the subscription transfer]

 

Submission:

• Upload Proof of Identity (Original User) (JPG, PNG, PDF - Max 5MB): (File Upload)
• Submit Button

 

Processing Time: Requests will be reviewed and processed within 1-3 business days. You will receive a confirmation email upon approval.

 

For assistance, contact support at: [email protected] or via WhatsApp: +44 7462 240797

 

Important Notes:

 

1. The new user must sign up on the MRCP Syndrome platform before applying for the transfer.
2. The transfer will be processed for the remaining duration of the original subscription.
3. Once the transfer is complete, the original user’s account will be permanently disabled.